Refund Policy
Last updated: 16 August 2026
Digital products can often be copied or consumed once revealed, so refund eligibility depends on the delivery record, product state, and evidence. Mandatory consumer rights remain unaffected.
1. When to contact support
Contact support if a paid item was not delivered, the delivered item was invalid when issued, the item materially differed from its description, or the same transaction was charged more than once. Send the request as soon as you identify the issue.
2. Information to include
Provide the KeyCrop order ID, product name, a concise description of the problem, and relevant screenshots or platform error messages. Remove unrelated personal information. Never send a third-party password, a full payment-card number, or an authentication secret in a support message.
3. Items already revealed or used
A change-of-mind refund is generally unavailable after a digital key, download, link, or access data has been revealed or used. This does not prevent a review where the delivered item was defective or materially misdescribed, or where applicable law requires a remedy.
4. Compatibility and third-party services
A refund is generally unavailable for a restriction or incompatibility clearly disclosed before purchase, or for a later action taken by a third-party platform. KeyCrop will still review evidence that the product did not match the description at the time of delivery.
5. Review and remedy
Support reviews the order, delivery record, available technical evidence, and any relevant provider response. Depending on the result and applicable rights, the remedy may be corrected delivery, replacement, a KeyCrop balance adjustment, a payment reversal where supported, or rejection with the reason recorded.
6. Payment-provider disputes
Contact support before opening a payment dispute so the order and payment can be checked. Fraudulent disputes or altered evidence may lead to account restrictions. This does not limit any non-waivable right to contact a payment provider or regulator.
